Privacy policy
September 1, 2025 – XAI Technologies Pvt. Ltd.
Introduction
This Privacy Policy explains how XAI Technologies Pvt. Ltd. (“Vibe”, “Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you use Vibe (“Service”). By using Vibe, you consent to practices described herein.
Information we collect
We may collect:
Usage Data: Device info, IP address, browser type, interactions with the Service.
Chat Data: Messages exchanged with the Service (stored in AWS and retained memory system).
Optional Data: Feedback, surveys, or information voluntarily shared by you.
How we use information
To operate, maintain, and improve the Service.
To personalize your conversational experience.
To troubleshoot, detect fraud, and ensure safety.
For analytics, product development, and research (only in aggregated/de-identified form)
We do not sell your personal data to third parties.
Data retention
Chat and user data are retained until the user requests deletion or until no longer necessary for stated purposes, whichever comes first.
Backups may persist temporarily for disaster recovery.
Data sharing
We may share information only with:
Service providers & infrastructure partners (e.g., AWS, cloud hosting).
Legal authorities where required by law or to protect rights, safety, or property.
Business transfers in case of merger, acquisition, or restructuring.
Cookies and tracking
We may use cookies or similar technologies for authentication, session management, and analytics. You may disable cookies in your browser, but some features may not work properly.
Data security
We implement industry-standard measures, including encryption, firewalls, and access controls, to safeguard data. However, no system is 100% secure, and we cannot guarantee absolute protection.
International data transfers
Data may be stored or processed outside India. By using the Service, you consent to such transfers, provided adequate safeguards are applied.
Children’s privacy
The Service is not directed to children under 13. If we learn that a child under 13 has provided personal data, we will delete it immediately.
Your rights
Depending on your jurisdiction, you may have the right to:
Access, update, or correct your data.
Request deletion of your data.
Restrict or object to processing.
Withdraw consent at any time.